Automate more memorable guest experiences

A hotel Energy Management System (EMS) is a property-wide control and analytics platform that uses real-time data, such as occupancy, guest preferences and building conditions to optimize HVAC and lighting across guestrooms and back-of-house operations. The Honeywell INNCOM® platform is a scalable energy management system that allows hotel owners and operators to control and automate guestroom HVAC energy use. It integrates with our building management systems and Honeywell Forge for Buildings platform to automate rooms, coordinate central buildings and deliver portfolio-level analytics, energy optimization and reporting. Combined, this integrated set of solutions provides greater value across your single property, or property portfolio, by supporting energy goals and certifications (LEED/BREEAM), improved indoor environmental quality, managing operating costs and longer asset life.

Hotels that use a networked energy management system can experience 25-40% in energy savings. This type of system integrates the guestroom EMS with the overall Property Management System (PMS) to automate deeper setbacks in unrented rooms for optimal efficiency. Hotels that use an EMS will save energy – even with a standalone occupancy-based EMS, a hotel may see 10-25% in energy use savings. ¹

Automated hotel systems are designed to provide a more seamless, personal, and trusted experience, while helping to improve the building behind the scenes.

Guests experience a smart hotel through frictionless arrivals, personalized in-room control, comfort and air quality, faster completion of service requests, peace of mind and reassurance from advanced life safety and security systems.

By unifying guestroom controls, building operations, safety and service workflows on an integrated platform, hotels can deliver faster arrivals, greater comfort and proactive service recovery. For owners and operators, this can translate into higher satisfaction and loyalty, improved revenue per available room potential, lower energy and maintenance costs per occupied room all with solutions designed to support enterprise grade safety and cybersecurity.

Hospitality automation systems can manage multiple properties. Honeywell’s cloud based hospitality solutions can scale from a single flagship hotel to multi brand, global portfolios. By unifying our automation solutions for guestroom management, building optimization and connected life safety and security, owners and operators gain a secure, centralized view. This visibility allows for standardization and continuous optimization of energy use and operational efficiency, helping to drive a consistent guest experience whilst lowering operating costs.

Automation can help balance energy savings with guest comfort with intelligent, occupancy-based control versus simply lowering temperatures across the board. Honeywell's advanced systems use multiple detection methods – motion sensors, door locks and advanced logic – to determine when rooms are truly vacant. When guests are present, they have full control of their preferred in-door environment. Energy savings can come from unoccupied periods and the system is designed to restore comfortable conditions before guests return, enabling savings without the expense of guest satisfaction.

Honeywell hospitality solutions are designed with each hotel segment in mind. From simple, cost-effective solutions for smaller-scale properties or full integrated platforms for large, complex resorts in a multi-brand, global portfolio.

We can integrate guestroom automation, building optimization, life safety and security into a single, governable ecosystem no matter the size or scale of the property. That means consistent guest experience standards, measurable reductions in energy consumption per occupied room, audit ready safety compliance and a strengthened cyber posture.

Honeywell solutions are designed to be compatible and integrate with existing hotel technology. We support open standards, provide APIs and Niagara based drivers to connect with other hotel systems. This lets owners preserve prior investments, standardize operations across mixed vendor estates and scale upgrades at their pace. In turn this helps to improve the guest experience, manage energy usage per occupied room and strengthen compliance and cybersecurity.

Honeywell improves staff efficiency by automating the flow from building and guest room signals to actionable tasks. Our systems help to identify true occupancy to optimize housekeeping and reduce unnecessary calls, apply analytics to reduce alarms and auto create work orders, digitize life safety testing and streamline incident response. With integration to portfolio level dashboards, teams can resolve issues faster, spend less time on manual checks and maintain consistent standards. Combined, these outcomes help to reduce staff and energy costs per occupied room while protecting guest satisfaction.

Honeywell solutions can help hotels meet their energy goals as well as certifications such as LEED or BREEAM. 

Honeywell provides end-to-end building services for hospitality from advisory and integration to 24/7 managed operations. We help hotels around the world standardize operations across mixed vendor estates, reduce energy consumption and water per occupied room, improve IAQ, and strengthen life safety and cyber resilience.

With open integration and portfolio dashboards, hotel operators and owners gain measurable results and audit ready data, scaled from a single flagship property to global portfolios.